Main characters
Sam Oliver (played by Bret Harrison), the protagonist of the show, is a dropout and all-around slacker who, due to a deal that his parents made to save his father's life, is coerced into becoming a bounty hunter for the Devil after turning 21 years old. According to the terms of the contract, Sam would serve the Devil by using various tools, called vessels, to recapture souls who have escaped from Hell. After capturing an escaped soul with a vessel, he would then drop the vessel and soul at a portal to Hell, which was the local Department of Motor Vehicles in the show. Also, the Devil would grant Sam a unique power to aid in a particular soul's capture; the type of power ranged from telekinesis to a tattoo hinting the soul's location.
Sam, despite being an inherent quitter, surrendered to his fate as a bounty hunter for the Devil in an endeavor to prevent the escaped souls from endangering innocent lives and to protect his mother's soul. He enlists the help of his best friends Sock and Ben to capture these dangerous souls.
Since the beginning of the show, Sam had romantic feelings for his co-worker, Andi and the two entered a relationship by the end of the first season.
At the end of season one, the demon Tony tells Sam that he believes Sam's parents were paid by the Devil to carry his (the Devil's) baby, though Sam's mother denied this, and the Devil admits that he would probably not answer Sam honestly if asked about it. Later, the Devil indicates that Sam is his son, although the father who raised Sam, Mr. Oliver, tells Sam that the deal with the Devil will not allow him to tell Sam the truth of the matter. All other characters who know about the claim assume that Sam, though kindhearted, is indeed the Devil's son.
During season 2, Sam discovers an escaped soul, Alan, who can't be sent back to Hell because he claims he escaped the Devil. Sam continues throughout the season hunting down Alan, trying to get information on how to escape his contract.
In "Underbelly", the Devil hints that Sam is invulnerable. In "The Home Stretch," Sam inadvertently wins a competition with his half-brother Morgan and is appointed the Devil's right-hand man. In the words of the Devil, he is "my right-hand man, my human representative in this realm, serving at my side as we create Hell on Earth". In "No Reaper Left Behind", the Devil tells Sam, "I expect you to rise to the heights of political power here on Earth, seize control of the planet, and hasten the Apocalypse".
Andi breaks up with Sam once Morgan gives her the idea that Sam is the son of the Devil. She stated she recognized evil within him, and she couldn't deal with it. Even though she ended the relationship, Andi continues to assist Sam in capturing souls. In "The Devil & Sam Oliver", Andi ends up with him again, united by the fact that both of their souls are owned by the Devil.
In the series finale, Sam gains information that can help him regain his soul. Sam challenges the Devil to a game, but a wingless angel named Steve intentionally breaks Sam's hand causing Sam to lose to the Devil. But at the end of the episode, Steve reveals to the then-dating pair Sam and Andi that he helped Sam by breaking his hand and that he was acting from a higher authority.
The lowest-performing salesperson at the Work Bench, Bert "Sock" Wysocki (played by Tyler Labine) spends most of his time sleeping on the stock shelves, planning his topless home supply store, and other time-wasting activities. He won the Dog of the Month award (the opposite of Employee of the Month) nine months in a row. He also regularly steals supplies from the Work Bench, both to aid Sam in capturing souls and for fun (like making a mechanical bull from paint mixers and lumber). Fortunately, he is braver and more athletic than his slacker personality suggests and often provides the muscle of Sam's group. Sock assists Sam with collecting souls.
Sock lived with his mother for the majority of the first season but had to move out after she remarried in Las Vegas. After being kicked out, he first lives in the Work Bench but then he finds an apartment and forges Sam's and Ben's signatures on the lease and they live there for the rest of the season.
At the start of the show Sock and Josie have just broken their relationship off but they get back together in the 14th episode and break off again in the final episode, with Josie saying that Sock is a bad boyfriend. In the last episode of the first season Sock kisses the succubus Marlena multiple times, losing one year from his life for each kiss (he estimates he has three years left).
At the beginning of the second season, it is revealed that Sock has a beautiful Asian stepsister whom he finds sexually appealing and considers asking out. He continues down this path, even with his new sister continually viewing him as a big brother. Sock eventually manipulates her to have sex with him, which they do in the second-season episode "Underbelly." She leaves for Japan shortly after.
Sock is also one of five characters other than Sam who have captured a soul (the others being Andi, Ben, Mr. Sprong, and Morgan). He captured the blob soul in episode five ("What About Blob") with the sweater vessel, and in the season finale ("Cancun"), he caught the fortune teller soul by throwing the baseball vessel through her car window after the fortune teller tried to run over both Sam and himself. In the first episode of season 2 ("Episode IV: A New Hope"), he captured one of the 40 fight club souls with the cattle prod vessel. In the final episode "The Devil & Sam Oliver," he severs the toad tongue of an escaped soul with a machete and sends it back to Hell.
One of Sam and Sock's co-workers and friends, Benjamin Casper Perez Gonzalez (played by Rick Gonzalez) knows Sam is working for Satan and helps him out. He seems to have a tendency to get hurt when assisting Sam in capturing escaped souls (though this tendency diminished as the series progressed, partially because he doesn't go soul-hunting along with Sam as extensively as Sock does). In the series pilot, he is sent to the hospital by the fire soul and consumed by the blob monster in episode 5 ("What about Blob"), is held hostage in episode 10, ("Cash Out"), and hit by a 2x4 along with his friends while fighting two of the 40 fight club souls (Episode IV A New Hope). However, in "Dirty Sexy Mongol" Ben shows a rare side of bravery by fending off a demon with a tiki torch, thereby saving Sam from the would-be assassin. Ben is initially seen as the brains of the trio as he is usually the one responsible for coming up with tactics and strategies in aiding Sam capture escaped souls and is not above recommending and taking advantage of the Work Bench's merchandise as makeshift hunting gear whenever the three conduct a hunt; he initially sought training as a priest and has extensive knowledge of the Bible, and often raises theological questions about the nature of their missions and the Devil's involvement.
Ben appears far less competent when he agrees to a green card marriage with his British co-worker Sara. He had just given up on his search for the perfect girl, who happens to be independently wealthy, enjoys mixed martial arts, and reads Sue Grafton novels. Once married, Ben immediately meets Cassidy while chasing a soul, and she fits every criterion for his perfect girl. Sara, far crueler and more shrewd than she initially lets on, forbids Ben to see Cassidy, though she has no qualms about her own extramarital affairs that she keeps secret from Ben. Ben is eventually able to negotiate a compromise with Sara after discovering she is pregnant with her married boyfriend Esteban's child.
When Ben's sham marriage is discovered by an INS agent, he is told he is going to jail. He gets money together to pay a fine in lieu of jail time, but Sara tricks him into giving her the money so that she can go on the lam. At the end of the episode "The Leak", Cassidy drives Ben to jail, telling Sock " When this is all over, my boyfriend will no longer be married". Early in the next episode, "Cancun," Ben arrives at the Work Bench disappointed that his friends forgot to pick him up after serving his eight-day sentence. It is revealed later that Cassidy broke up with him during the jail sentence.
Ben is one of five people who have captured a soul for Sam (the others are Morgan, Mr. Sprong, Sock and Andi) - he captured the tentacle soul in episode 24 ("Underbelly") with Sam's grenade vessel.
In season two, he begins dating Nina, a demon. In "The Home Stretch", he breaks up with her at the insistence of his domineering grandmother, but gets back together with her in "No Reaper Left Behind." He has shown that he has grown out of his nature by going against his psychic grandmother in order to remain together with Nina (which means he has gone against his family since his grandmother is in control of the entire family). It was later revealed he only followed his grandmother's orders for the purpose of being left in her will. During the mating season for the demons, Ben fought off a male demon determined to mate with Nina; he did not want any demon to touch Nina.
In "The Favorite", Ben is shown to be the laughing stock of the group as Sam and Sock are always wanting to tease him; Sam's zombie-like father hides in the backseat of Sam's car while Sock and Sam tempt Ben into the car to see the look on his face when he is scared by Sam's father.
Andi Prendergast (played by Missy Peregrym in the series and Nikki Reed in the unaired pilot) is Sam's girlfriend and for a time, manager. Initially unaware of Sam's Reaper duties, she is let down multiple times when Sam is called away from dates to capture souls. Chancing to see him on duty, Andi watches Sam behead an escaped soul from a distance and initially threatens to go to the police. Sam is warned by the Devil to ensure she remains unaware of his activities, but eventually, he receives permission to let her know what he does. With help from Sam's neighbor (and demon) Tony, as well as from the escaped soul at the time, Sam convinces Andi of his "job". Andi reacts poorly, but eventually accepts Sam's fate and becomes his third assistant in hunting souls, though her assistance seems more focused on research rather than actual confrontation. In season 2, Andi was promoted to manager of the Work Bench when Ted was fired because of harassing a "secret shopper". She was later demoted in "My Brother's Reaper", for allowing the Work Bench to be used for a bachelor party.
Sam and Andi start dating near the end of season one but this ends abruptly in "Underbelly". She can't handle this and believes that evil is brewing within Sam. Although they break up, Andi continues to help Sam on his quest to get out of his deal with the Devil. In the season two finale ("The Devil & Sam Oliver") she declares her love for Sam and offers her soul as a prize in a contest between Sam and the Devil and, after Sam loses the contest, ends up sharing his fate.
Andi is one of five people who have captured a soul for Sam (the others are Ben, Morgan, Mr. Sprong, and Sock) - she captured the multiplying soul in episode 15 ("Coming to Grips") with Sam's scythe vessel.
Josie Miller (played by Valarie Rae Miller) is Sock's ex-girlfriend who works at the district attorney's office. Despite her obvious dislike for Sock, Josie remains friendly with Sam and agrees to provide information that helps him track down different souls, unaware of his work for the Devil. However, after Sock used a share of stolen bank loot to buy duplicates of all the stuff lost in a fire at her apartment (which he inadvertently caused), she begins to suspect that something isn't quite on the "up-and-up" with the boys and is even more suspicious and upset when her lost I.D. is used to access the city morgue. Toward the end of season one, Josie got back together (and subsequently broke up again) with Sock, due to his insecurity and his apathetic nature. The character did not appear in the second season.
John Oliver (played by Andrew Airlie) is Sam's father. Though equally distressed by his son's predicament as his wife, he, in effect, works against Sam for the protection of his family. In one episode, John is seen burning a page from the contract which binds Sam to the devil, to hide information from Sam (which he later admits to in the season finale).
In the season two premiere ("Episode IV: A New Hope"), Sam is confident that the Devil is his true father, not John. After surviving being buried alive at the end of Season 1, John reappears as a zombie. Sam sees him again in "The Favorite" when delivering a freezer to his mother's house. John explains that he cannot die because of the deal with the Devil that cost Sam his soul. As a zombie, he cannot go out in public and needs to be kept cool. His deceased status gives him plenty of free time, which he attempts to spend rekindling his relationship with Sam. At the end of "I Want My Baby Back," John moves into the garage of Sock's parents' house and sleeps in a freezer.
In "No Reaper Left Behind," John attempts to regain some semblance of a normal life through the use of the internet, only to be disappointed. In an effort to find some purpose, he asks Sam to send him to Hell in an attempt to locate Alan Townsend and help Sam get out of his deal. Sam agrees and sends him to Hell with the Nerf gun vessel. John subsequently contacts Sam by cell phone and tells him he's discovered a way for Sam to break the deal, but he's trapped in the third circle of Hell (it is unknown how he got there as the third level is inhabited by the gluttons). Nina goes to Hell to get it and rescue him, but he stays behind, saying he has something important to do.
In the canonical (but yet unmade) season 3, it is revealed that John is in fact Sam's father. John was a demon who made a deal with the Devil to become human. Part of the deal was having his first-born son become a reaper. As a demon, he couldn't die, and therefore, became a zombie.
Smooth-talking and debonair, known as "Jerry Belvedere" to those who have no idea of his true identity, the Devil (played by Ray Wise) claims the rights to Sam's soul thanks to a deal he made with Sam's parents before Sam was even born. Although he knows how it all ends ("God wins"), he is determined to do as much as he can to oppose God until the end. He also convinces Sam that he (Sam) is doing good by clearing the world of the escaped evil souls. Aside from Sam, Morgan, Cady, and Andi at least once, the Devil never appears before any of Sam's friends face-to-face, despite the Devil knowing all about Sock and Ben, and them being aware that they know Sam's secret job of being a reaper for the Devil. In the finale of Season Two Andi sells her soul to the devil in an attempt to free Sam from his own deal.
While firm at times, the Devil has never expressed outright anger, in spite of Sam's frequent complaints, incompetence, and meddling; however, when Sam cheated him out of a deal with another human, the Devil caused all of the surrounding racks in the Work Bench to collapse on Sam out of "disappointment."
The Devil has a variety of supernatural powers, and often teleports an unsuspecting Sam to locations that serve to exemplify whatever subject he wishes to speak with Sam about. He also has a habit of providing Sam "motivation" in catching escaped souls, usually by informing him that someone just died (or is about to die) due mainly to Sam's inaction - a habit which generally gets acceptable results; this habit became less displayed in later episodes however, as Sam is beginning to "adjust" to his infernal fate.
The Devil is nearly indestructible, and scoffs at the idea that he could be contained within a Solomon's cage (which can confine the strongest demon). He also has superhuman strength, having tricked and placed Sam once in a painful arm-hold to interrogate him. However, the Devil can be affected by angelic relics, as he can be killed by the Sword of the Archangel Michael (which he has in safekeeping), and could be "destroyed" if the whole world were to turn to pacifism (as Sam deduced after the Devil's near-annihilation of a demon rebellion as if the Devil couldn't tempt others with sin, he would cease to exist - although the Devil notes that all humanity adopting complete pacifism would be nearly impossible). In addition, the Devil cannot see, hear, or appear within curves or circles, although he can be summoned within a circle. He holds no influence over true love, which may be attributed to his belief that humans are incapable of experiencing it. The Devil also confesses that even though he tried to overthrow God, he still loved Him when Sam asked the Devil about love. He confesses to Sam that God loves us all no matter what we are.
The Devil loves ice cream, but cannot eat it, as it melts as soon as he touches it. This doesn't happen of his own volition but was apparently a curse given upon him by God shortly before he was cast out of Heaven, knowing how much he loves ice cream. It is later revealed that the devil opposes anthropogenic global warming as anyone who dies of it would be considered innocent and not be sent to hell.
The Devil is Sam's father, according to the Devil throughout the second season. He does many things throughout the series that imply this: he never gets truly angry with Sam, he only gets outwardly angry with him one time where he says that he is "a disappointment." He often offers guidance to Sam. Plus, he seems to have an extreme dislike of Sam's father. Throughout the series, he and Sam do things that could be considered 'father-son activities' such as going to hockey games, eating ice cream, and playing baseball together.
In "The Home Stretch" the Devil held a competition between Sam and his half-brother Morgan. Whoever captured a soul would be made his right-hand man. Sam inadvertently won, even though he had intended for Morgan to win since the beginning while saving Morgan's life from the escaped soul.
In "The Devil and Sam Oliver" the Devil is forced to accept a challenge, a game of Quarters, from Sam to win his soul back, and they end in a tie. In the re-match, he is distracted by his face in the mirror and only manages to get one quarter into the shot glass. When Sam's hand is broken by Steve and Sam can't score at all, the Devil wins Andi's soul.
The Devil claims that he changes his suit three times a day, despite all of his suits looking exactly the same.
In the canonical (but yet unmade) season 3, it is revealed that John is actually Sam's father, but was unable to tell anyone as a part of the deal he made to become human.
Played by Donavon Stinson, Ted was the Work Bench's pompous, imperious manager (and recovering gambling addict) who gave his employees, especially Sam, Andi, Ben, and Sock, a hard time. In episode 20 ("Dirty Sexy Mongol") Ted was fired from his job as manager at the Work Bench after sexually harassing a secret shopper sent from corporate. Corporate appointed Andi as the new store manager. She took pity on Ted and rehired him as a trainee for the Work Bench with Sock as his trainer. When Andi is demoted in "My Brother's Reaper", Ted reclaims his spot as manager.